Frequently Asked Questions
Everything you need to know about upgrading your home with Access Denied.
What is the standard shipping time for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee on select large furniture pieces. This includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your wood products sustainably sourced?
Sustainability is a core value at Access Denied. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can order up to five fabric swatches for free through our 'Request a Swatch' page to ensure the color and texture fit your space perfectly.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.